Returns and refunds

01Orders placed on Amazon

Most of our orders are fulfilled by Amazon. For these orders, Amazon's returns policy applies, including its return window and refund process.

• Start a return from Your Orders in your Amazon account and follow the instructions.
• Amazon provides the return label and processes the refund once the item is received.
• If you need help, contact us through Amazon's buyer-seller messaging and we will help you resolve it.

02Orders placed on other marketplaces

If you bought from us on another online marketplace, the returns policy shown on that marketplace applies. Start your return through that marketplace, or contact us with your order number and we will guide you.

03Damaged, faulty or incorrect items

If your item arrives damaged or faulty, or is not what you ordered, contact us as soon as possible with your order number and photos of the item and packaging. We will arrange a replacement or a full refund, and you will not pay return shipping.

04Items we cannot accept back

For health and hygiene reasons, we cannot accept returns of fragrances or personal care items that have been opened or unsealed, unless they are faulty. All other items should be returned unused and in their original packaging.

05Refunds

Refunds go back to the original payment method. How long a refund takes to reach you depends on the marketplace and your bank or card provider.

06Your legal rights

This policy does not affect your rights under consumer protection law.

07Contact us

Email consumerdealshub@gmail.com or call +1 (516) 784-6250.